Mywin believes the best entertainment is entertainment that is controlled and enjoyable. We provide a range of tools and resources to help you enjoy our platform in a healthy, safe, and responsible way.
Mywin equips the platform with easy-to-use self-control tools — so you are always in the driver's seat, not the other way around.
Set your own daily, weekly, or monthly deposit limits directly from your account settings. Limits take effect immediately and cannot be increased within 24 hours of the change.
Set the maximum amount of losses you can tolerate within a given period. Once the limit is reached, you will not be able to continue wagering until that period automatically resets.
Limit the amount of time you spend on the platform each day. mywin will send you a reminder when you are approaching your time limit and automatically log you out once the limit is reached.
Need a break? Activate a self-break for 24 hours, 1 week, 1 month, or 3 months. During the break period, your account cannot be used for any wagering activity.
For those who need a longer break, self-exclusion allows you to close your account for a period of 6 months to 5 years. This option cannot be reversed during that period.
Mywin sends in-platform notifications when your session exceeds a certain duration or when you are approaching a set limit — subtle reminders that help you stay aware.
Responsible gaming is not merely a policy for mywin — it is a core value we uphold every day. This page clearly outlines what we do and what you can do to ensure your gaming experience remains enjoyable.
From day one of mywin's operations, we have maintained that the safety and well-being of our users matter more than any short-term profit consideration. This is not an empty slogan — it is reflected in how we design our platform, train our support team, and invest in self-control tools that genuinely work.
We understand that for most users, mywin is a place for entertainment — a way to unwind, have fun, and enjoy exciting games after a long day. We want that experience to stay positive. However, we are also aware that for some, play patterns can shift from entertainment to something harder to control — and it is precisely for those situations that we genuinely want to help.
Mywin fully supports the responsible gaming principles set by international standards bodies. This means we actively provide the tools, information, and support our users need — and we never use design tactics that push people to play longer or spend more than they can afford.
This is perhaps the most important thing to understand before playing on any online entertainment platform: casino games, slots, bingo, and sports betting are forms of entertainment — not a way to generate steady income or resolve financial problems.
The core principles of healthy gaming that we encourage all mywin users to follow:
All mywin self-control tools are accessible directly from the Account Settings section of your platform. No need to contact customer support — you can activate, modify, or strengthen restrictions in just a few clicks.
Go to Settings > Game Limits > Deposit Limit. Select the period (daily / weekly / monthly) and enter the limit amount. The new limit takes effect immediately. To raise the limit, you must wait 24 hours after submitting your request.
Go to Settings > Game Limits > Time Limit. Set the maximum number of hours per day. You will receive a warning 15 minutes before the limit is reached. You will be automatically logged out once the limit is reached.
Go to Settings > Game Limits > Loss Limit. Enter the maximum loss amount you wish to set. Once the limit is reached, your account will be blocked from placing new bets until the period ends.
Go to Settings > Self-Break. Choose a duration: 24 hours, 7 days, 30 days, or 90 days. During an active break, you will not be able to log in. Your account balance remains safe in your account.
Go to Settings > Self-Exclusion or contact our support team. Choose a duration of 6 months, 1 year, 2 years, or 5 years. This period cannot be shortened once activated.
If you decide to stop entirely, contact our support team at [email protected]. All valid remaining funds will be returned. Account closure is permanent and no new account may be created.
One of the biggest challenges with problem gambling is that it often develops gradually, making it difficult to recognise from the inside. Knowing the early warning signs is the most important step in preventing the problem from getting worse.
Watch for the following signs in yourself or someone you care about:
Thinking about gambling almost constantly, even when not playing.
Needing to continually increase the amount wagered to feel the same level of excitement.
Feeling restless, irritable, or uncomfortable when trying to stop or reduce gambling.
Hiding gambling activity from family, friends, or those close to you.
Continuing to gamble even knowing it is harming your relationships, career, or finances.
Borrowing money, selling possessions, or using funds meant for basic needs to gamble.
Playing as a way to escape stress, anxiety, or unhappiness.
Frequently "chasing losses" — betting more in an attempt to recover money already lost.
If you identify two or more of the above signs in yourself, please do not delay seeking help. This is not a weakness — it is a sign of strength that you are brave enough to acknowledge it and take action.
Answer the following questions honestly. If your answer to several of these is "yes", consider using our self-control tools or speaking with someone you trust.
Have you ever spent more time or money gambling than you originally planned?
Have you ever lied to loved ones about your gambling activities?
Has gambling ever interfered with your work, family, or social responsibilities?
Have you ever used money meant for daily necessities (bills, food, transport) to gamble?
Do you feel stressed or uncomfortable when you are unable to gamble?
Have you ever tried to stop or reduce your gambling but failed to do so?
If you answered "yes" to 2 or more of the questions above, we encourage you to use mywin self-control tools or reach out to our support team at [email protected] for a confidential conversation.
Mywin takes our responsibility to prevent underage access very seriously. Our platform is exclusively for users aged 18 and above, and we enforce this through a rigorous KYC verification process.
Steps we take to protect young people:
If you are a parent or guardian concerned about children accessing online gambling platforms in general, we recommend using appropriate parental control software on devices used by your child.
Responsible gaming is a shared effort between platforms like mywin and our users. We provide the tools, information, and support needed — but ultimately, every user also bears personal responsibility for how they use this platform.
Mywin's responsibilities to you:
Your responsibilities as a user:
Answers to the questions we receive most often about self-control tools and support at mywin.
Mywin is by your side — with the tools you need to play safely and responsibly. Register today and build a healthy gaming experience from the start.
For users aged 18 and above only. Excessive gambling can be addictive. Please play responsibly.