Terms and Conditions Use of the mywin Platform

1Introduction & Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the mywin website accessible at mywin.pw and all related services ("Platform"). mywin is a brand owned by the company operating this online entertainment platform.

These Terms apply to all users of the Platform, including visitors without an account, registered members, and any individual accessing our content. By registering as a member or simply browsing the Platform, you are automatically deemed to have read and agreed to these Terms.

Mywin reserves the right to update or amend these Terms at any time. Significant changes will be communicated to members via email or in-platform notification. Continued use of the Platform after any changes have been communicated will be deemed acceptance of the amended terms.

2Member Eligibility

To be eligible to register and use mywin's services, you must meet all of the following requirements:

• At least 18 years of age at the time of registration.
• An individual with full legal capacity to enter into a binding agreement.
• Not located in a jurisdiction that prohibits online gaming activities under local law.
• Not currently under a self-exclusion period requested voluntarily or imposed by a regulatory authority.
• Not registered as a member whose account was previously permanently closed by mywin due to a policy violation.

Mywin reserves the right to request proof of identity and age at any time. Should a user fail to provide the required documents within the specified timeframe, the account in question may be suspended until verification is complete.

3Registration & Account Verification (KYC)

Each user is only permitted to hold one (1) active account on mywin. Registering multiple accounts using the same name, phone number, email address, or financial information is strictly prohibited and will result in the closure of all associated accounts.

During registration and when requested, you are required to provide accurate and up-to-date information, including:

• Full name as per identity document (MyKad or passport).
• A valid date of birth.
• An active Malaysian mobile number.
• A valid and active email address.
• Bank account or e-wallet details for payment and withdrawal purposes.

The Know Your Customer (KYC) process may require you to upload a copy of a valid identification document. This is a standard industry procedure to prevent identity fraud and ensure the security of your account. All submitted documents are stored with 256-bit SSL encryption and will not be shared with any third party without your consent.

4Deposits & Payment Methods

Mywin accepts deposits in Malaysian Ringgit (MYR) through a range of secure and convenient local payment methods. Accepted methods include DuitNow, FPX, online banking, Touch 'n Go eWallet, GrabPay, and Boost.

Important policies regarding deposits:

• Mywin does not accept deposits from credit cards or loans.
• Deposited funds may not be transferred to another user.
• Mywin reserves the right to hold any deposit suspected of originating from unlawful activity.
• Daily, weekly and monthly deposit limits can be set by the user through account settings as part of our responsible gaming tools.
• Mywin does not charge any processing fees for deposits; however, the payment service provider may apply their own charges.

5Withdrawal of Wins

Winnings earned from legitimate gameplay may be withdrawn subject to account verification requirements and wagering conditions (where applicable to bonuses). mywin processes all withdrawal requests within 24 business hours.

Mywin reserves the right to request additional verification or supporting documents before processing withdrawals that exceed certain limits or are deemed unusual based on account usage patterns. This is a standard security measure to protect users from unauthorised access.

Withdrawals are only processed to accounts registered under the same name as the mywin account holder. Withdrawals to third-party accounts are not permitted under any circumstances.

6Bonuses & Promotions

Mywin offers a variety of bonuses and promotions from time to time, including welcome bonuses, cashback, deposit bonuses, and seasonal promotions. All bonus offers are subject to wagering requirements and the specific terms stated alongside each offer.

General principles applicable to all mywin bonuses:

• Wagering requirements — Each bonus carries a wagering requirement that must be met before any winnings derived from bonus funds can be withdrawn. The wagering multiplier is clearly stated in each promotional offer.
• Validity period — All bonuses have a set validity period. Any bonus not used within that period will expire automatically.
• One bonus per user — Each bonus offer is limited to one account only. Any attempt to claim the same bonus using multiple accounts will result in the cancellation of all bonuses and action being taken against the accounts involved.
• Prohibition on combining accounts — Bonuses may not be combined with other promotional offers unless explicitly stated otherwise.
• Game limits — Some bonuses are only applicable to certain game categories. This information is stated in the terms of each offer.

7Game Rules & Fairness

All games offered on the mywin platform use Random Number Generator (RNG) technology that has been audited and certified by independent third-party bodies. This ensures that every game outcome is genuinely random and cannot be manipulated.

The RTP (Return to Player) value for each game is as stated in the game information. mywin does not modify the RTP of any game from what has been set by the original game provider.

In the event of a technical disruption or system failure while a game is in progress:

• Mywin will make every effort to resolve interrupted games based on the last state recorded by the server.
• If a game cannot be completed, mywin will refund the original bet amount to the user.
• Mywin is not liable for any potential winnings that may have been earned had a game not been interrupted.

Any attempt to exploit system bugs, use third-party software to manipulate game outcomes, or commit fraud in any form will result in immediate account closure and freezing of all available funds.

8Prohibited User Conduct

Mywin users are strictly prohibited from engaging in the following activities:

1. Registering more than one account under your own name or using another person's information.
2. Using the platform for any money laundering-related activity.
3. Colluding with other users in table games to gain an unfair advantage.
4. Using any automation software, bots or third-party tools to play or interact with the platform.
5. Threatening or intimidating any mywin staff or other users.
6. Spreading misleading or false information about mywin to the public.
7. Exploiting bonuses or promotions in a manner inconsistent with the intent of the offer.
8. Attempting to access another user's account without authorisation.

Violating any of the above prohibitions may result in immediate action, including temporary account suspension, permanent account closure, freezing of funds, and reporting to the relevant authorities where necessary.

9Account Closure & Suspension

Users may request closure of their own account at any time by contacting the mywin customer support team. Once the request is received and processed, all valid remaining funds in the account will be returned to the user via the registered payment method.

Mywin reserves the right to suspend or close a user's account without prior notice in the following situations:

• Confirmation that the user is under 18 years of age.
• Confirmation that the user provided false information during registration.
• Receipt of credible evidence or strong indicators of fraudulent activity or money laundering.
• A serious breach of these Terms and Conditions.
• Request from a legally empowered authority or competent regulatory body.

In the event of account closure due to a policy violation, mywin reserves the right to withhold all or part of the account balance depending on the severity of the violation and our internal assessment.

10mywin Liability Limits

Mywin provides its platform on an "as-is" basis and makes every effort to ensure consistent platform availability and performance. However, as with any technology platform, disruptions cannot be entirely avoided.

Mywin shall not be liable for:

• Financial losses arising from technical disruptions beyond our control.
• Data loss or service disruption caused by third-party factors.
• Investment or betting decisions made by the user based on information on the platform.
• Indirect, consequential or incidental losses arising from use of the platform.

Mywin's maximum liability to any user is limited to the total amount deposited by that user in the 30 days preceding the claim.

11Privacy & Data Protection

The collection, use, and protection of users' personal data is governed by the mywin Privacy Policy, which forms part of these Terms and Conditions and can be read in full on the Privacy Policy ours.

By using the mywin platform, you agree that we may collect and process your information in accordance with our Privacy Policy for the purposes of service delivery, legal compliance and platform improvement.

12Amendments to Terms & Applicable Law

Mywin reserves the right to amend, add to, or replace any part of these Terms and Conditions at any time. Material changes will be communicated to members via their registered email or in-platform notification at least 7 days before taking effect.

Continued use of the mywin platform after the effective date of any amendment will be considered your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account before the changes take effect.

These Terms and Conditions are governed by applicable law. Any dispute that cannot be resolved through mutual negotiation between both parties shall be referred to the dispute resolution mechanism established by mywin.

For any enquiries regarding these Terms and Conditions, please contact the mywin support team via email at [email protected] or via the live chat function within the platform. We are committed to responding to all enquiries within 24 business hours.